GiggEx Product Direction · updated Aug 31, 2026
Prepared for Lindsey Nelson

One login to run
your whole practice.

Every provider today juggles a dozen separate systems to find work, get scheduled, get credentialed, and get paid. GiggEx replaces all of them with a single front door — and keeps everything behind it in sync, automatically.

● Credentialing live ● Marketplace live ● Multi-portal sync live ● Compliance engine live 50 providers · Jeff Zheng channel 2 hospital portals · syncing daily
PHASE 0 AUG 5 PHASE 1 AUG 12 · DEMO 1.5 AUG 18 · HUB PHASE 2 AUG 21 · CUSTODY YOU ARE HERE PHASE 3 AUG 31 · BATTLE-TESTED PHASE 4 SCHEDULE + SCALE PHASE 5 THE METER
Latest · updated Aug 31
  • Every credentialing item from Lindsey's calls is done. 23 items extracted from two calls, 18 shipped, the rest are waiting on his uploads. DEA split per-state, taxonomy rebuilt, upload buttons everywhere, state names on licenses, document hover previews, expired document bucket, vault split, work history rebuilt as CV upload, ECFMG opt-out, nav fixed.
  • The platform no longer blindly trusts portals. Every file entering GiggEx — synced or uploaded — is read by AI first. Screenshots and junk are quarantined before they touch a provider's file. This caught 10 bad documents on a real provider's file the day it shipped.
  • Credential packets know what state they're going to. A Virginia hospital asking for a DEA gets the Virginia DEA, not whichever one sorted first. Expired documents are moved to their own bucket and no longer count as active.
  • Compliance matrix: 2,001 requirements across 51 jurisdictions. Every US state plus DC, six provider roles, source-verified against actual regulations. Compliance map in the nav for all three user faces.
  • Jeff Zheng's broker channel is live. Full delegation engine — Jeff logs in and acts as any of his 10 providers. Credential packets can be sent to facilities on their behalf.
  • Global Message Center. Bell icon, hover panel, unified message page, cross-device read tracking. Platform notifications route through one system.
  • Security hardened. Multiple sweeps completed. Every function search-path pinned, zero anon access on any application function, exec endpoint behind TLS + API key, SSH pubkey-only, Hetzner firewall locked to 80/443/22.
01 — Where we started

The plan was credentialing.

A single job, done well: get a provider's documents into GiggEx and out to the hospital's credentialing portal, without the busywork.

The first build was focused entirely on credentialing. A provider uploads their license, CV, immunizations, and references one time. GiggEx reads them, sorts them, structures them, and pushes them out to the hospital's MD App portal — then watches for changes and keeps both sides current.

That work is real, and it's running today. It is the backbone of the August 12 demo. But the last conversation made one thing clear: credentialing was never the whole product. It was the first spoke of something much larger.

02 — The real problem

Fifteen logins to run one career.

It isn't that credentialing is hard. It's that everything lives in a different system, and none of them talk to each other.

THE SCHEDULE

Lives in QGenda

Your shifts across every TidalHealth site — in a system that only shows you the schedule.

THE PAY

Lives in Paycom

A separate login, a separate password, a two-step text code — and it doesn't know your schedule exists.

THE CREDENTIALS

Lives in MD App

A fourth system, filled out by hand, one hospital at a time, over and over.

"Make GiggEx log into every single website and handle every single thing that needs to be done — without you ever having to leave GiggEx."
— the goal, stated plainly

So the direction sharpens. GiggEx becomes the hub. Every outside system becomes a spoke. You connect each one once, and from then on GiggEx is the single place you work. The other systems stay live — when you change something in GiggEx, it changes there too. Nothing gets thrown away. Everything gets easier.

03 — The landscape

The systems every provider juggles.

This isn't a GiggEx problem or a TidalHealth problem. It's the whole industry. A working clinician touches a dozen of these — each its own login, each its own password, none of them talking to the others.

Credentialing
  • MD App (MDStaff)
  • CAQH ProView
  • Modio Health
  • symplr · IntelliCentrics
  • Medallion · CACTUS
Scheduling
  • QGenda
  • Amion
  • Medstream
  • PerfectServe · ShiftAdmin
  • Kronos / UKG
Pay & Identity
  • Paycom
  • Workday · ADP
  • NPPES (your NPI)
  • PECOS (Medicare)
  • UKG Pro
It's worse than it looks

Even the same system doesn't talk to itself. Each hospital runs its own separate copy of MD App — so credentialing at Summit and credentialing at Mariah Parham are two different logins that never sync. You do the same work twice. And CAQH, the one national database every insurer already shares, still makes you log in and re-confirm your profile every 120 days or your paneling quietly lapses. The fragmentation isn't a bug in one product. It's the water every provider swims in.

GiggEx sits above all of it. When you update your work history once in GiggEx, it flows to every connected MD App instance, every schedule, every payer profile — at the same time. One change, everywhere it needs to go.

04 — The model

The hub, and its spokes.

You work in one place. GiggEx quietly keeps every connected system current — in both directions.

Medstream SCHEDULE · PAYOUT QGenda MASTER SCHEDULE ApolloMD STAFFING · PROSPECT Paycom PAYROLL MD App CREDENTIALING · LIVE GiggEx THE HUB
You work here — GiggEx keeps the rest in sync
05 — How it works

The Connect button.

One control turns a pile of disconnected logins into a single cockpit. Four steps, done once.

01

Click Connect

Inside GiggEx, one button opens a checklist of every system GiggEx works with.

02

Check your systems

Tick the ones you use — Medstream, QGenda, Paycom, and the rest.

03

Sign in once

Enter your username and password for each. GiggEx makes the connection.

04

Done — forever

From now on, GiggEx handles all of them. You never log into those sites again.

Behind the scenes, GiggEx connects one of two ways. Where a system offers a clean data connection, GiggEx plugs straight in — fast, stable, never breaks. Where a system doesn't, GiggEx logs in the same way a person would: a real browser, a real login, clicking through the pages to read and write what's needed. Either way, you never see the machinery. You just see one place that works.

A promise we keep

Your passwords are used to make the connection and are never stored. Same rule as the credentialing portal. GiggEx holds the keys only for the moment it needs them, then lets them go.

06 — The systems

Five spokes, and counting.

Each connection is a self-contained piece — built once, reused everywhere. A Lego.

MD App (Summit)

Credentialing
● Live & syncing daily

License, CV, immunizations, references — synced automatically. Daily pulls keep the provider's file current. AI verifies every document on ingest: junk is quarantined, real credentials are filed with the correct name and state.

STATUS · Shipped, live, daily auto-sync, AI-verified ingest

Parallon / HCA

Credentialing
● Live & connected

The second credentialing portal, cracked and synced. Blazor WebAssembly with real OAuth2/OIDC — a completely different automation approach from MD App, built and proven. Credentials, facility affiliations, delegate contacts, and portal inbox messages all pulled into GiggEx CORE.

STATUS · Shipped, live, device-trust maintained

QGenda

Master Schedule
Next · ready to build

Where Lindsey's real schedule lives across TidalHealth. He has admin access and has given the green light — parked only because credentialing came first. Connector architecture is proven; this is the next spoke.

METHOD · Native data connection · Lindsey says when

Paycom

Payroll
Direct connect

Your pay, pulled into the same cockpit as everything else. Handles the two-step text-code login so it just works, every time.

METHOD · Native connection, 2-step login handled

Anco & beyond

Hospital Groups · Pipeline
Pipeline

The Anco introduction plus Jeff Zheng's fifty providers are the reference customers that make the first hospital conversation possible. Same architecture, drop-in ready. The meter goes on when supply reaches liquidity.

STATUS · Anco intro in progress, Jeff's providers importing
07 — The road ahead

Where we go, in order.

Ship what's proven first. Build the big idea on top of it. Never bet the demo on something half-built.

Phase 0
Shipped · Aug 5

Credentialing intake, fixed

  • Upload now accepts Word documents, PDFs, and image screenshots — not just a narrow few
  • The stuck-forever hourglass is gone — a live timer shows exactly what's happening
  • After upload, you see each document with a preview and what GiggEx identified it as
Phase 1
Shipped · Aug 12

The demo — and the platform behind it

  • The credentialing story, start to finish — upload live, watch it sort, watch the progress fill, watch it sync out✓ SHIPPED
  • The gig marketplace — post shifts, apply, review, accept, and see it land on the schedule, for physicians, CRNAs, and nurses✓ SHIPPED
  • Automated negotiation — counter an offer and the facility answers✓ SHIPPED
  • Two-sided ratings with the earn-it rule: no reviewing anyone you haven't hired — and providers now get prompted to rate a facility after every completed shift✓ SHIPPED
  • Split homepage — separate hospital and provider front doors✓ SHIPPED
  • First outside reviewers with live logins, Saturday walkthrough complete✓ SHIPPED
  • Provider photos and scorecards in the hospital's applicant inbox — stars, track record, and a rate button that unlocks only after a hire✓ SHIPPED
  • Final rehearsal and polish so it lands clean for the room✓ SHIPPED
  • Direct messaging between hospital and provider, with notifications✓ SHIPPED
  • The negotiation panel restored front-and-center in the provider view✓ SHIPPED
  • Video and social links on provider profiles (intro video, TikTok, YouTube)○ QUEUED
  • A searchable provider directory for hospitals○ QUEUED
  • Group Command — one page rolling up every hospital in the group: stats, comparisons, money○ QUEUED
  • The living OR schedule — today's floor animated, a rolling week view, and prediction off three years of history○ QUEUED
Phase 1.5
Shipped · Aug 18

The credential hub — connected, intelligent, honest

  • The Connect button, for real — link your MD App portal login once and GiggEx pulls your whole application in: 87 fields landed from a live credentialing portal on the first pull✓ SHIPPED
  • It stays fresh on its own — a daily sync checks the portal every morning without anyone touching anything✓ SHIPPED
  • CREDENTIALS gets its own home: View Credentials, View Connectors, and Credential Status — one menu, one vocabulary, a sidebar that fits any screen without scrolling✓ SHIPPED
  • Sensitive fields (SSN, birth date, license numbers) hidden by default — a VIEW button asks for your password again before revealing, with one-tap copy✓ SHIPPED
  • The living status instrument — a full-height thermometer that climbs to your real progress, glows through the stages, and pulses while GiggEx digests your file✓ SHIPPED
  • Document intelligence — upload two versions of the same card and GiggEx notices: identical copies resolve themselves, the one expiring later wins automatically, and true near-duplicates come back as a side-by-side choice with an AI summary of each and a recommendation✓ SHIPPED
  • Nothing is ever destroyed — the document you don’t keep is retired with a full paper trail, never deleted✓ SHIPPED
  • Expiration radar — every expiration date on your file watched in one sweep, with EXPIRED and 90-day countdowns on your status page (it found four lapsed credentials on a real file the day it went live)✓ SHIPPED
  • Machine doubts go to you, not the void — documents GiggEx can’t recognize or read cleanly land in a PLEASE REVIEW queue where you settle them in one tap✓ SHIPPED
  • Second outside provider onboarded with live credentials✓ SHIPPED
Phase 2
Shipped · Aug 21

Many portals, one file — the custody engine

  • A second live hospital system connected — Parallon/HCA, cracked and synced: a provider's real credential picture pulled straight from the portal (licenses, DEA, facility affiliations, delegate, and their portal inbox)✓ SHIPPED
  • GiggEx CORE — your one true file: every credential from every connected portal, merged and de-duplicated, each item tagged with exactly where it came from✓ SHIPPED
  • A tab for each connector, showing what only that portal knows — so nothing hides and nothing doubles up✓ SHIPPED
  • It caught a real one: a live "credentialing packet not received / discontinued" problem plus a lapsed cert, surfaced on the provider's own screen — the exact thing GiggEx exists to catch✓ SHIPPED
  • Sync Review — you approve or reject what a portal sends into your file, and see every sync run's history. Your file, your call✓ SHIPPED
Phase 3
Shipped · Aug 31

The credential file, battle-tested

  • Conflict resolution — when two portals disagree on the same credential, you pick the truth in one tap✓ SHIPPED
  • The platform no longer blindly trusts portals — every file entering GiggEx, synced or uploaded, is read by AI first. Screenshots and junk are quarantined before they touch a provider's file✓ SHIPPED
  • Credential taxonomy rebuilt from Lindsey's calls — Certifications is the headline, Board Cert is one item, DEA split into all five states, ECFMG opt-out, upload buttons on everything✓ SHIPPED
  • State-aware packets — a Virginia hospital asking for a DEA gets the Virginia DEA, not whichever one sorted first✓ SHIPPED
  • Expired document bucket — past-due documents move to their own section, dimmed with a date, so the active file stays clean✓ SHIPPED
  • Full delegation engine — Jeff Zheng logs in and acts as any of his 10 providers. Broker add-provider self-service, credential packets sent to facilities on their behalf✓ SHIPPED
  • Send-to-Facility — one-click credential packet with signed URLs, branded email, 7-day expiry. Built for the broker channel✓ SHIPPED
  • Compliance matrix — 2,001 requirements across 51 jurisdictions and 6 provider roles, source-verified against actual state regulations. Compliance map in the nav for all three user faces✓ SHIPPED
  • Global Message Center — bell icon, hover panel, unified messages page, cross-device read tracking✓ SHIPPED
  • Custom clinical icon set — 92 hand-designed icons replacing emoji across all 40+ platform files✓ SHIPPED
  • Security hardened — every function search-path pinned, zero anon access, exec endpoint behind TLS, SSH pubkey-only, firewall locked to 80/443/22✓ SHIPPED
YOU ARE HERE
Aug 31, 2026 — credentialing is proven on real providers. Every item from Lindsey's calls is built. Next: scheduling connector, then the meter.
Phase 4
Next

Schedule and scale

  • QGenda schedule connector — Lindsey has admin access, connector architecture is proven, parked only because credentialing came first○ QUEUED
  • Credential file-type icons — green when present, red when absent, type badge, count, hover-on-icon preview. Spec agreed with Lindsey, ready to build○ QUEUED
  • Compliance matrix verification — remaining SGT envelopes for Northeast, Midwest, and West regions○ QUEUED
  • Daily expiration cron — fn_expire_documents runs once and catches newly expired documents automatically○ QUEUED
  • Automated PDF re-encode for large uploads — wire the proven re-encoder into the upload pipeline○ QUEUED
Gate: QGenda connector starts when Lindsey says go
Phase 5
Following

The meter and the network

  • MD App push engine — write structured credentials back into the portal, not just read from it○ QUEUED
  • Onboard more providers through the full pipeline — Anco introduction, Jeff's fifty, beyond○ QUEUED
  • Real lead-gen offers on the provider cockpit — liability insurance, CEU, tax services, disability○ QUEUED
  • Provider rewards program — tokens for hours worked, redeemable catalogue, Marriott/Bonvoy style○ QUEUED
  • The plain-English assistant: "check my next three days and tell me what's going on" — GiggEx checks every system and answers in a sentence○ QUEUED
  • Payout system — three-column layout (future/pending/history), cockpit odometer showing accrued-since-last-payout○ QUEUED
08 — Money & payments

How the dollars move.

Invoicing and payment distribution are already part of the finished product you see on the GiggEx site — weekly pay periods, line-item invoices, overtime breakdowns, and the deposit view. Here's how the real money flows through it.

MONEY IN

The numbers arrive

As each spoke connects, your hours, shifts, and pay land in one place — reconciled together instead of scattered across Paycom, Medstream, and the rest. This is the connector work already on the roadmap.

→
THE RAILS

Proven infrastructure

Stripe moves the money to providers and files each one's 1099 automatically. Plaid lets a provider link their bank account in seconds — no waiting on micro-deposits. Standard, battle-tested pieces used by the biggest marketplaces.

→
MONEY OUT

Providers get paid

Funds land in the provider's account. The invoicing you see on the site is the destination; the connectors are how the numbers get there, and Stripe is how the dollars follow.

One honest note on cost

Getting money in as data is roadmap connector work. Getting money out — actual funds moving — runs on Stripe and Plaid, which are a solved, standard piece of infrastructure. But those rails carry a real per-transaction cost, so they're priced separately from the platform itself. It's a known, predictable number, not an open question.

09 — The economics

How it's priced.

Simple, and it scales with the work. The base covers the platform; connectors are priced by how hard they are to build and keep running.

Line itemStructure
Platform baseThe GiggEx system itself — schedule, invoicing, credentialing, cockpitBase rate
ConnectorsEach link between GiggEx and an outside system — built once, then maintainedPer connector
What drives connector costNot the size of the hospital or the number of users — only how hard the connector is to build, and how often it needs repair when a site changesBuild + upkeep

The logic is honest: a native data connection almost never breaks, so it costs little to keep. A browser-based connector can break when a site changes its layout — and repairing it takes real time. Price follows effort, nothing else. As more connectors come online, the value compounds: every provider on GiggEx gets the full set.

Credentialing is done. The meter is next.

Every item Lindsey asked for across two calls is built and live. The platform reads documents with AI, files them correctly, catches junk, tracks expirations, and sends credential packets to the right hospital with the right state's documents. Two live portal connectors, a compliance matrix covering all 51 jurisdictions, a broker delegation engine, and a global message center. The foundation is proven. Now it's about supply — more providers, more hospitals, and the scheduling connector that turns the credential file into a staffing marketplace.

GiggEx · Built with AI, directed by hand · August 2026